We have decided to re-open our clinic, and I have made some changes to the way we work, which is in line with the government guidelines and the Osteopath's professional body. I have made several changes. These are in line with advice from our professional bodies, Public Health England (PHE) and the government. These include changing all pillowcases, couch covers, and wiping down all treatment room surfaces between patients. Handwashing continues, with hand sanitiser also available for you to additionally use. We will be leaving at least 30 minutes between patients so that social distancing can be observed in practice. Pre-appointment screening
If you have an appointment booked, you will receive a call directly from me a day or so before to ask a few screening health and travel questions before your visit to ensure that it is sensible for you to attend. If you are in a more vulnerable category – typically those over 70 years old or those who have an underlying issue such as, e.g., respiratory, or heart conditions, or diabetes – then the advice is not to attend. I will, of course, inform you if my health, or that of my family, changes, and we, ourselves, need to self-isolate. If a physical appointment is deemed necessary, we will arrange this a few days after the initial telehealth appointment. Remote Appointments
If you are self-isolating, you are unable to get to the practice. I am offering online telehealth/video consultations, which are beneficial and a great way of still getting a diagnosis and advice for self-management, lifestyle, nutrition, and movement/exercise homecare. Even without the hands-on treatment, there are still loads that can be done to help you manage and progress at home. These consultations can be booked online or through the booking team as usual. If you're not sure about a video call, it's straightforward, and I will explain how to access it via a smartphone, tablet, or computer, but I can offer a phone consultation also if you wish. Lastly...
Thank you for your loyalty and good health to you and yours. I hope to see you again soon. . Kelly James Osteopath